Shipping & Returns
We carefully package every preserved flower arrangement to help ensure safe delivery across Toronto and the GTA. Below you’ll find information about shipping timelines, returns, exchanges, and custom order policies for Dream Flowers products.
Damaged Items
If you receive a damaged or defective item, please contact us immediately.
We may require photos to process
a return or exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Clearance or discounted items
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Personalized or customized items
Returns & Exchanges
Due to the nature of our preserved flowers, all sales are final unless the item arrives damaged or defective.
Shipping Charges
Customers are responsible for any return shipping costs unless the item is being returned due to our error or a defective product.
How to Process a Return
Contact us via live chat or email. We'll provide instructions on how to proceed with your return or exchange.