If you receive a damaged or defective item, please contact us immediately.
We may require photos to process
a return or exchange.

The following items are not eligible for return or exchange:

• Clearance or discounted items

• Personalized or customized items

Due to the nature of our preserved flowers, all sales are final unless the item arrives damaged or defective.

Customers are responsible for any return shipping costs unless the item is being returned due to our error or a defective product.

Contact us via live chat or email. We'll provide instructions on how to proceed with your return or exchange.